Digistor Expands Services Team with Peter Copas and Jason Yee
In 2017 Digistor has expanded its technical support and services team with the appointment of Peter Copas as Technical Services Manager and Jason Yee as Technical Services Support Engineer.
Peter Copas Technical Services Manager
Peter has over thirty years of broadcast television experience, the last twenty of those years in leadership and service management roles within Foxtel, including operational and managerial roles.
“I’m delighted to be leading a full team of highly skilled and trained engineers who are the ‘best of the best’ in our industry,” said Peter. “I look forward to taking Digistor to the next level in support Services for our customers.”
With a thorough understanding of the industry and managing technical teams, Peter is focussing on supporting the Technical Support Services team and building on new and existing client relations at Digistor.
Jason Yee Technical Services Support Engineer
Digistor also welcomes Jason Yee, ex-Autodesk System Support Team Leader, to the Support Team. Jason is an expert in all things Autodesk especially the Flame family of Creative Finishing solutions. Jason studied computer science at the University of Sydney and is also an expert in Red Hat Linux and CentOS.
“I have worked closely with Digistor in the past and they have an awesome reputation,” said Jason. “I look forward to working with new customer workflows and environments where I can exercise my existing knowledge and experience while also expanding my exposure to the wide gamut of Digistor solutions. Exciting times ahead!”
Jason’s knowledge of how Autodesk Creative Finishing products exchange data and how they interface with third party software and hardware is outstanding. His appointment ensures a high level of excellent support for Digistor’s Flame customers.
Digistor’s Technical Services team provides a full gamut of professional services for the broadcast, post-production, visual effects and digital media industries. These services include:
Digistor Customer Assurance Plans: Digistor Customer Assurance Plan (DCAP) is Digistor’s service level agreement. With a high level of service, priority response time and extended hours, ensuring customers of minimum downtime to maximise production.
Pre-Paid Services and Support: Pre-Paid provides a high level of service when needed.
Training Services: Digistor offers a range of classroom and bespoke training. Training can be customised to specific tools and workflows and conducted at Digistor’s Customer Training Centre or the customer’s facility.
Project Management: Digistor has managed hundreds of projects, big and small, and though each one is unique, the company has developed a tried and tested project management methodology. A project package can include project planning, solutions design, proof-of-concept, project management, roll-out, sign-off and training.
Greenfield Facility/Project: Building a facility from the ground up is not easy, and requires expert engineering skills. Digistor’s greenfield services include solutions architecture, project management, deployment, ISP and structured cabling, training and on-going support.
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