NTT Survey: 90 Percent Look to Managed Services for IT Challenges

NTT Communications Corporation (NTT Com), the information and communications technology (ICT) solutions and international communications business within the NTT Group (TOKYO:9432), has announced the results of a new multi-market survey titled ‘Asia Firms Partner to Capitalize on Innovative Services for Future Growth’. The survey explores why managed services providers (MSPs) are called on to help businesses in Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand to resolve a host of issues in handling IT in-house, as well as key considerations for CIOs to expand outsourcing and their planned technology projects in the next 18 months.

The research was commissioned to better understand trends in the world’s fastest growing managed services market – Asia Pacific, which is expected to grow from USD 28.03 billion to USD 64.01 billion by 2021. The APAC market is also forecast to see the world’s highest compound annual growth rate (CAGR) at 18 percent, surpassing North America and Europe at 7.7 percent and 7.2 percent respectively.

Security risks, talent scarcity and skills shortage seen as major challenges to managing IT in-house

Surveyed business executives cited three major challenges for managing IT in-house: 59 percent pointed to security, while finding and retaining the right people was noted by 51 percent, and lack of IT skills by 50 percent. Security (58 percent) and cloud infrastructure (55 percent) were found to be the most outsourced technologies, outsourcing of both is expected to grow to 66 percent and 74 percent respectively over the next 18 months. Over 50 percent of organisations outsource systems and applications management (ERP, CRM) today and that is expected to grow by an additional 10 percent over the next 18 months.

At present, the number of companies using hybrid cloud remains low at 18 percent, but almost half of businesses surveyed expect to deploy it in the next 18 months. Leading the way are Singapore companies with 58 percent considering moving to hybrid cloud, followed by Hong Kong at 33 percent. Half of Asian businesses are considering deploying SD-WAN, which is an enabler of hybrid cloud, and Azure Stack over the next 18 months – a sharp increase from the current deployment rate at 18 percent and 13 percent respectively.

“While businesses are migrating to public cloud for cost benefits, most are required to retain key user data in the private cloud for compliance reasons. Although hybrid cloud is an irreversible trend, building and managing a hybrid cloud environment in-house has become increasingly complex and challenging,” said Dave Scott, Solutions Director, NTT Com Managed Services.

Managed services: The missing piece for large-scale transformation

“Seven out of ten large-scale transformations fail, which explains why businesses see global managed services partnerships as a strategic move to improve their chance of success – addressing opportunities and obstacles in technology integration, talent scarcity, skills shortage, and operational excellence,” added Scott.

The regional survey found that while over 60 percent of businesses manage more than six IT vendors, most respondents cited complexity leading to performance issues (56 percent), the difficulty of making vendors work together (54 percent), and the high cost of using multiple vendors (53 percent) as major concerns in a multi-vendor IT environment.

To address fast-evolving IT trends, NTT Communications’ Global Management One (GMOne) Managed Services provides end-to-end managed services that deliver smart, reliable and secure IT solutions to energise business, reduce costs and speed the digital transformation journey. Combined with the company’s global resources and capabilities such as high-speed networks, a global footprint of data centres and cloud services, with only a single contract, one service-level agreement (SLA) and one management portal, GMOne can deliver seamless managed services for a business’ entire global hybrid IT ecosystem.

For a list of the survey’s key findings, please refer to the Appendix. The full whitepaper can be downloaded at here



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