ACMA Releases Study on NBN Modem Performance

THe Australian Communications and Media Authority (ACMA) has released a study that highlights the impact modems can have on the performance of internet services delivered over Australia’s National Broadband Network (NBN).

The ACMA commissioned Enex Pty Ltd to test 43 modems used for fibre to the building and fibre to the node connections—including modems supplied by telcos and modems for sale at retail electronic stores.

The study considered many features that may affect a consumer’s experience, looking at both the direct connection to the NBN as well as Wi-Fi performance. It found that Wi-Fi performance can be seriously affected by interference, obstacles and the frequency that it operates on – either the 2.4 GHz or 5 GHz band. The study showed that the 5 GHz band provided superior coverage.

‘Telcos and modem suppliers need to provide good advice to consumers about the features and performance of individual modems, especially Wi-Fi performance. Consumers should also ask their telco about the performance they can expect from the modem supplied to deliver their service,’ said ACMA Chair Nerida O’Loughlin.

To assist consumers, the ACMA has also published advice for consumers about how to improve the Wi-Fi performance of their modem.

The modem study follows is part of a package of measures introduced by the ACMA to improve the experience consumers have when migrating to the NBN.

Visit https://acma.gov.au/theACMA/nbn-wi-fi-modem-study

 


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